Welcome To WHEELS.JP!

Customer Service


    Paypal is only acceptable.


    Shipping and Delivery is the charge for Internet order and Int'l shipping cost. We can ship your items within 3 business days after receiving cleared payment.
    Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order.

    Estimated delivery time assumes orders are placed before 12:00 noon (JST). Orders placed late on Friday or on Saturday and Sunday will not be processed until Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery.

     EMS, ePacket Service, TNT and Surface
    EMS is the most reliable method.
    Package arrives 4 to 7 business days after processing if ordered by 12:00 noon (JST).

    Merchandise Total and
    North America, Europa, Australia and New Zealand Free
    Southeast Asia Free  
    South America Free  
    Rest of the world Free  
    *custom tax is belong to buyer's responsibility.
    * if large item, the cost is depending weight. In the case of that, we will charge an additional charge.

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 14 days of receipt of merchandise.

    On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.

    Please allow 10 to 14 days for the processing of your return.